User Experience Research
I planned and conducted UX testing throughout application lifecycle for the tech startup I co-founded, Rentivist. This included sector, market, and competitive analysis. I collected user stories via survey, interview, and observational studies and created user personas for B2B and B2C users. My initial findings, financial projections, and data presentation led to raising $500k in private seed funding to create our Beta.
In my capacity as the National Researcher for the country's largest community organizing non-profit, the organization formerly known as A.C.O.R.N., I planned and managed a research project gauging housing-voucher acceptance in New York City. The white paper I wrote with my findings was pivotal in New York City Council passing its 2008 Source of Income Discrimination Law. This law prevented landlords from discriminating against housing-voucher holders, who at the time were primarily single-mothers with children rebuilding their lives after domestic abuse.
My role at the Campaign for Quality Services, a joint effort between two major labor unions, required me to become an expert on child nutrition policy. The overall goal of the campaign was to incentivize multi-national outsourcing companies to allow their employees the right to organize. My work involved on-site research at the USDA sorting through public comments, intaking workers’ stories across the country, creating networks of trusted information, drafting white papers, overseeing communications for the K12 Sector of the campaign, and overseeing the dissemination and intake of over 6,000 Freedom of Information Act request surveys to school districts nationwide.
My research focused on how London-based culture jammers/performance artists view the city, and how these perspectives influenced their creation of events in public spaces. I employed diary studies, ethnographic photography, and traditional qualitative and quantitative methodologies.
Download my thesis, Anarchy and Urban Subversion: A Spacehijacker's Guide to London HERE.